Contact DiwaBonus: Get Help with Your Account, Wallet and Games (2026)
Need help with registration, login, a deposit, a withdrawal or a gift code? The DiwaBonus support team is available around the clock. This page explains every way to reach us, what information to prepare, and how to get the fastest and safest resolution.
Clear details help us help you. Read the guidance below, gather the information listed, and then choose the support channel that best fits your question.
DiwaBonus Support Channels
Choose the option that suits the urgency and type of your question.
In-App Live Chat
The fastest route for account, deposit, withdrawal and technical questions. Open the live chat icon inside the app or website at any hour.
Official Telegram Channel
Follow announcements, gift code news and service updates, and use the channel’s official support contact. Verify that the channel is the genuine one before sharing any information.
Email Support
For detailed or document-related requests, write to our support mailbox: [insert official support email]. Include your registered mobile number and a full description.
Response times can vary with volume, but urgent wallet questions are prioritised. Please avoid sending the same request through every channel at once, because duplicate tickets can slow the review.
What to Include When You Contact Support
The more precise your message, the quicker the team can solve the issue. Prepare the following:
- Your registered mobile number. This identifies your account.
- A short summary of the problem. For example, “OTP not received at login” or “deposit not credited”.
- Dates and times. Note when the issue happened.
- Transaction details. For payments, include the amount, method and UTR or reference number.
- Screenshots. Capture error messages, but hide your password and any OTP.
- Device information. Mention Android, iPhone or desktop, and your app version such as v2.1.8.
Never send your password, OTP or full card or bank credentials. Genuine support will not ask for them.
What Our Team Can Help With
| Topic | How We Can Help |
|---|---|
| Registration | OTP issues, wrong number entry, invitation code questions |
| Login | Password recovery, locked accounts, device or app errors |
| Deposits | Payment pending, UTR submission, channel problems |
| Withdrawals | Bank details, processing status, verification steps |
| Gift Codes | Redemption errors, expiry, eligibility |
| App & APK | Installation, updates, crashes |
| Responsible Gaming | Limits, breaks and account restriction requests |
| Privacy | Data access, correction and deletion requests |
Deposit and Withdrawal Help
Payment questions are the most common reason players contact us. If a deposit does not appear, first confirm that the payment succeeded in your banking app, then copy the UTR or reference number and submit it in the verification field. If the balance still does not update, send the reference, amount and time to support.
For withdrawals, check that your bank account or UPI details are correct and that the amount meets the minimum. Incorrect IFSC codes and mismatched account names are frequent causes of delay. Support can guide you on the status of your request and any additional verification that is needed.
Beware of anyone who contacts you privately offering to speed up a withdrawal for a fee. Official staff do not ask for payment to release your funds.
How to Recognise Fake Support Messages
Requests for Passwords or OTPs
No genuine agent needs your password or one-time code. Stop the conversation if someone asks.
Unsolicited Direct Messages
Be careful with people who message you first claiming to be agents. Start support chats yourself from the official site or app.
Pressure and Urgency
Scammers rush victims with threats of closure or promises of instant prizes. Take your time and verify.
Payment for “Release” or “Verification”
Withdrawals should not require extra fees sent to personal accounts. Report such requests immediately.
Feedback, Complaints and Suggestions
We welcome comments about game quality, app performance, promotions and service. If you are unhappy with how a case was handled, tell us what happened, include your ticket details and ask for a review. Constructive feedback helps us improve the platform for everyone.
Please keep messages respectful. Abusive language prevents a quick resolution.
Need Help with Your Gaming Habits?
If gaming is affecting your finances, relationships or wellbeing, contact support to ask about spending limits, cooling-off breaks or account restrictions, and consider speaking with a trusted person or a qualified counsellor. You can read more on the responsible gaming page.
Responsible Gaming GuideContact and Support FAQ
1. Is support really available 24/7?
Live chat is offered at all hours, though complex cases may take longer to review.
2. How long does a response take?
Chat is usually quickest. Email and detailed investigations may take longer depending on volume.
3. Can I change my registered number?
Contact support, who will explain the verification needed to update account details securely.
4. Does support ever ask for my password?
No. Never share your password or OTP with anyone.